Alignment
Forging Brand Promises & Goals
Align multi-state, multi-franchise Retail Automotive Operations from independently functioning stores to a unified organization.
challenge
• Develop operating and performance standards with a 1:1 ratio of action-activity to specific ROI result.
• Centralize external services purchasing maximizing volume-based pricing with dedicated support teams to ensure measures and accountability.
• Lead, inspire, train and replicate standards, per department, to achieve superior class-leading national results.
• Create MIT ( most-important-things ) executive and general management metrics with daily, weekly, monthly review–providing precise predictive analytics.
• Forge and uphold single purpose brand-promise for all branded associates throughout the organization.
• Foster high-performing culture of collaboration centrally, regionally, operationally, and departmentally.
Solution
• Identify leading stakeholders from executive, management and associate ranks with representation of departmental, operational, regional, and group responsibilities.
• Design 1-year, 3-year, and 5-year core focus with identified milestones of success.
• Shape and develop operating, growth, and accountability standards to achieve the required core focus results.
• Lead, inspire, train and support executive and general management teams to elevate their primary teams and responsibilities.
• Facilitate weekly, monthly, and quarterly reviews to ensure financial and operational milestones are achieved.
Insight
• Each transformation begins with a single step.
• Our leaders, managers and associates are intrepid to change, even when it is good for the organization.
• Acknowledgement and positive reward will produce the greatest result.
• Build to where we are going as opposed to where we are.
Invest Your Time,
Talents And Resources
To Achieve Amazing Results
Transformation
Delivering On Inspiration
Inspire-To-Transform sales operation to achieve Top 5 National OEM classification – additional retail centers afforded as a result.
challenge
• Identify and remove cultural and operational obstacles.
• Evaluate vehicle provisioning methodology for New and PreOwned inventory.
• Reinstate collaborative relationship with Fixed Operations and Collision Center.
• Coach, train, and mentor Guest Experience commitment.
• Reverse-engineer sales flow from vehicle delivery to initial buyer contact.
• Align marketing message, creative, and advertising channels to communicate brand promise and key differentiator.
• Coach, train, and mentor sales, F&I managers and associates to unified process – spoken and written communication.
• Relaunch trade vehicle valuation process as well as wholesale standards.
• Reduce days of Recon to Retail ready with standards and accountability.
• Earn and secure price premium with value added process and options.
• Eliminate cost of sale cost overruns and expense.
• Coach, train, and mentor management team to achieve nationally leading net-to-gross results.
Solution
• Identify root-cause contributing to sales effective under-performance.
• Evaluate skills of existing management and associates and align them to concierge-investor profile.
• Design 1- year, 3- year, and 5- year core focus with identified milestones of success.
• Facilitate weekly, monthly, and quarterly reviews to ensure financial and operational milestones are achieved.
Insight
• Each transformation begins with a single step.
• Our leaders, managers, and associates are intrepid to change, even when it is good for the organization.
• Acknowelgement and positive reward will produce the greatest result.
• Build to where we are going as opposed to where we are.
Each Client
Is Part Of Our Family – Welcome Home
Optimization
Delivering On Inspiration
Rebuild service and parts to achieve 100% fixed absorption.
challenge
• Identify and remove cultural and operational obstacles.
• Evaluate vehicle provisioning methodology for New and PreOwned inventory.
• Reinstate collaborative relationship with Fixed Operations and Collision Center.
• Coach, train, and mentor Guest Experience commitment.
• Reverse-engineer sales flow from vehicle delivery to initial buyer contact.
• Align marketing message, creative, and advertising channels to communicate brand promise and key differentiator.
• Coach, train, and mentor sales, F&I managers and associates to unified process – spoken and written communication.
• Relaunch trade vehicle valuation process as well as wholesale standards.
• Reduce days of Recon to Retail ready with standards and accountability.
• Earn and secure price premium with value added process and options.
• Eliminate cost of sale cost overruns and expense.
• Coach, train, and mentor management team to achieve nationally leading net-to-gross results.
Solution
• Identify root-cause contributing to sales effective under-performance.
• Evaluate skills of existing management and associates and align them to concierge-investor profile.
• Design 1-year, 3-year, and 5-year core focus with identified milestones of success.
• Facilitate weekly, monthly, and quarterly reviews to ensure financial and operational milestones are achieved.
Insight
• Each transformation begins with a single step.
• Our leaders, managers, and associates are intrepid to change, even when it is good for the organization.
• Acknowledgement and positive reward will produce the greatest result.
• Build to where we are going as opposed to where we are.
Contact Us
Get In-Touch to Get Started